Patient First
Reviews and Complaints

I went to patient first 7/28/17 when i was called for my intake i was told that insurance was not active and i had an outstanding bill. I asked Muhammad to verify because information was not accurate he informed me it was for me to do. I called insurance and patient first account office there was a glitch with a bill that my insurance never received. Once the insurance company and patient first account office found error they left the discretion of patient first to see me but was still turned down to be seen. What happened to taking care of the patient. This was so unacceptable to be treated on a error with the billing department

My daughter decided to go to Patients first (White Marsh ) after we were in a car accident on 01/07/2017. The employees were aware her injuries were caused by the accident yet demanded they needed to bill our personal insurance. With countless calls, emails and request by myself, my daughter and our lawyer we still (5 months later) can not obtain the dr bills or my daughters injury report. However Patients first wasted NO TIME collecting payments from our insurance. Here we are on 06/08/2017 and STILL WAITING for the requested information . And STILL no one has reached out to us. When we call they just leave us on hold , or the phone mysterious disconnects. I have today once again emailed Patients first cooperate office, their HR department , as has our lawyer and I doubt with their pattern of *** consumer service we will hear anything from anyone .

I am completely dissatisfied with the treatment I received at this Patient First. While the staff was courteous and polite, I went in for a severe bladder infection and was given 10 days of an antiobiotic that I later learned from my primary care does not even treat the type of infection I had. The side effects that I had from this antibiotic were awful, and I ended up back at this location within a week. During this visit, I was told to completely stop taking the antibiotic as it appeared my infection had cleared up. Two days later, I received a call from yet another doctor at the same Patient First advising that I still had an infection and it was resistant to the previous antibiotic. I was then prescribed a second broad-spectrum antibiotic for another 10 days, which I later learned, again, is not normally prescribed to treat a bladder infection at all, nonetheless one caused by E Coli. From taking both the broad-spectrum antibiotics for about 3 weeks, in total, I still was not feeling well and followed up with my primary care, which was when I learned that I was prescribed two antibiotics incorrectly. Within a week of that visit, I returned to my primary care again only to find out that I now have C Diff from the courses of antibiotics I was on. I don't want a customer service phone number to call, or a free visit, or money, or anything. I just want you to know that you completely RUINED an entire month of my life -- and from what I'm being told by my primary care and a close family member who is a critical care nurse, this will be no easy or short recovery. This is completely unacceptable, ridiculous, and frustrating, and I hope that one day you stop prescribing your patients with ***.

I couldn't agree more. I was having severe pains in my abdomen in March and rushed to the location in York, PA. After over an hour there in pain, vomiting and diarrhea, the PA told me to go to the emergency room and that there was nothing they could do (she did nothing). They then quickly sent me the first bill for over $200. I didn't pay it as I knew they hadn't applied my insurance yet. The next month (April/May now), I received another bill for $164. I waited on that one too, as I assumed something was still up. Then in May (5/27), I received a bill for $40.60 with A 6/11 DUE DATE, and fine print at the bottom threatening collections (which I didn't notice). So, then I received a call from a collection agency telling me I owe the 40.60 + a $40 "billing" fee. Never received a phone call. Never noticed the fine print threatening me with collections. It's a shakedown., plain and simple. Mafia-like. How much you want to bet the owners are related in some way to the collection agency? As a nation, we need to do something about medical billing. In what other universe do we, as consumers, give anyone the right to "bill for other services in the future" without prior consent? Get pissed folks - it's time to end this, and Patient First is the straw that broke this camel's back.

I have been there as urgent care and after 2 month I am getting $318 bill and my insurance company said because they submitted the claim as specialist visit not urgent care. I mean really specialty??, I didn't even know the doctor name before going there. I have Called their frigging customer service and explained that because I visited as urgent care so the claim should be submitted urgent care but even after 3 phone calls the lady kept telling me we will review what you said. When I asked what will happen next she said she is trying to help but its with some internal department within patient first so wait and watch if bill doesn't come withing 2 month then I am fine.. wooh They are looters, will never go there again.

Very very disappointed in your billing Sept. I had a work related injury on July 23rd 2015 which my work men's comp was denied which was fine..but after it was denied about 2 weeks after the incident my HR and I sent the paperwork your billing dept asked for. I called at a later date to make sure everything was fine and filed. NOPE said they were missing something I sent . So I sent it again time and time again in a good time span I was told each time my process was to be filed and sent to my insurance company and I was told not to worry about anything until I get a bit...so 4/6 I called patient first billing Again but this time with my insurance company on the phone..Amber. B who would not give her last name said my balance was zero told her that is not true bc I haven't paid anything and my insurance company has received nothing so "SHE CLAIMS" she refile again for the 3rd/4th time which can take 60 days .My insurance provider makes a comment to her and I that if they done have the claim by original date of service..which I told the lady absolutely not I have proof that I've been trying to pay and the proof the faxes we're sent...so as of today my hr and I call optima and talk to them again and wow she tells us we can file the claim ourselves which will take 30 days( mind you none ever told us so as of tomorrow that was our.plan...I get home today with a bill from patient first that I have to pay the full bill by 4/21 or it goes into collections so I call someone the.location I went to and tell her my situation who was nice and sees where I kept calling and still as of this day nothing has been filed....I have to say from now on I will avoid patient first from here on out.and ever again and tell my story to others and the horrible expierence I have had and the fact the as of time no one in billing has done anything more or less their job and I hope no one has ever gone through this