Patient First

A representative was very nice which was great! The not so great situation: The representative of Patient First took my daughter's Medicaid insurance card and ran it, then we got a bill about a couple of months later...and they claimed that Medicaid was not able to cover some of the services, so my daughter would have to pay a certain amount.

Medicaid has always paid Patient First bills and our other doctors' bills, so I don't believe them. I believe that Patient First 'nickeled and dimed' my daughter and used Medicaid as the 'fall guy.' Patient First are crooks! They should be ashamed of themselves for cheating those with low income who need Medicaid. Some people discriminate against those who need Medicaid because they think that people who need Medicaid are lazy.

Not everyone who needs Medicaid is lazy.

My daughter has a job, she may not be paid a lot but she is working. We will not be going to Patient First anymore!

I went to the patient First in Capital Heights guess the front desk was tired for the day cause she made no effort to help my sick child she said I had to pay out of pocket or cant be seen if I dont have an insurance card I let her know I had the insurance numbers and I had been to patient first on more than one occasion I called the insurance company mem line in front of them the and the agent provided me with the number and ordered me out some new cards. So the lead with the nose rings was very rude saying I cant use my numbers I had to leave if I didnt have them no matter my child is sick just had an asthma attack prior to us getting there but you think they cared no the nose rings bandet and the confused child that dont know what to do

I visited the Patient First in Colonial Heights VA on 19 July. The doctor prescribed me some medications.

I took the prescription to the pharmacy to have it filled. The pharmacy said he is getting a message that it is to soon to fill the prescription, I contacted the Colonial Height office and explained to them what pharmacy said. Patient first said that system was down and that may have caused the message and tocheck back with them tomorrow.Today is the 20th of July, and the prescription has not been filled. I drove to the office, and asked about the status of the medicine no one could give me answer about when will I be able to pick up the medicine.

The nurse that was in charge insisted that she was trying to help me by telling there is nothing that she can do, I just have wait because they are trying to back out the prescription in the system. But they don't know when it will take place. They said they will call me to let know when it's ready. It is currently 2:00pm 20 July and still have not heard from PF about when the prescription will back out and sent to the pharmacy.

Long story short, I still haven't received the medicine to help relieve my symptoms. And no one from Patient First in Colonial Heights VA are doing anything to assist me.

I was diagnosed with bronchitis and pneumonia. They prescribed two medications to my pharmacy but didn't include cough medicine.

They instructed me to return in two days for a repeat X-ray. I returned two days later and waited almost 45 minutes before I inquired about the X-ray. I was told, 'Oh, you don't really need to get one; that's just protocol. But you need to come back in three weeks.' It won't happen there!

I asked if the doctor could give me something for my cough. They suggested I go to the drug store for recommendations.

I will NEVER visit Patient First again and I will discourage all my friends from going there! A total waste of my time!

Went to Is patient first with a painful pinky finger. The wait time was okay.

Once I was called to the back The PA looked at my finger, looked at my palm, tapped the palm to see how much swelling and then took x ray. According to PA x ray showed my finger was sprang. Applied aluminum splint follow up 7 days with PCP. Swelling continued no matter what I did pain hurt even With pain meds.

Followed up with my primary care, He actually examined my hand and found my finger was dramatically Dislocated.!! Patient

First missed that!! I end up in occupational therapy for several sessions, Finger is still swollen Pain is better. Called patient first back to let them know what happened.

Naquan referred me to Kathy Frank in Richmond, headquarters. I read other reviews and miss frank is not an empathetic person at all! And she has the standard response for each complaint whether it fits the situation or not. Karma is a terrible thing.

I will not return to patient first or recommend them under any circumstances. I will not make the mistake going there again.

I will go to the emergency room no matter what the cost. Kathy frank at Patient First offer no resolution!!